Apple’s customers are evangelizers. We love Macs and iPhones and iPads so much we’re willing to tell family, friends, co-workers, and neighbors about the joys of being an Apple customer and owning Apple products. There are times when that joy can be diminished and evangelizers can become the enemy.
Take my parents. Puhleeze.
They both stayed on the dark side of Windows for a few decades, suffering through data loss, upgrades gone wrong, and a constant battle with various and sundry malware (often where the malware detector app caused as much trouble as the malware).
Along the way I would tout the benefits of using a Mac and an iPhone only to be rebuffed when dad would do a price comparison. True, my Mac notebooks last for about 5-6 years and then I sell them or find worthy school-age relatives to inherit one, but as we all know, evangelizing comes with a price.
To get them started down the pathway of salvation, I sent an iPad mini to my mom. She complained and grumbled that it wasn’t as easy as Windows but managed to get email set up, learned to browse the web in Safari, loved the Maps app, and learned to text with Messages and call with FaceTime. Sure, Skype was on her aging desktop Windows PC, but half the time it didn’t work or would lock up.
Meanwhile, the iPad chugged along as they do, easily upgraded itself and the apps she used, and with so few problems that dad began to do some research on the Mac. Without asking for assistance, he bought a used 15-inch MacBook Pro with a quad-core i7 CPU, 16GB of RAM, and 512GB SSD inside. That’s a honking machine and he loved it. For web browsing and email.
In fact, he loved it so much after one year that he gave it to my mom to replace her old Windows PC and he bought a newer MacBook Pro. What’s not to like. Nobody does Windows anymore at the family home.
Then, one day after breakfast, the phone rang. It was mom. Her iPad wouldn’t connect to the internet. No Wi-Fi. So, I asked the first thing you ask in such situations. “Did you turn everything off and then back on again?” You know that takes care of about 9 out of 10 problems, right? She said they did and still nothing. No Wi-Fi signal. No icon in the Menubar or on the iPad.
Wi-Fi kept asking for the password and she kept entering it and it continued to reject it. So, we set about on a search for the password just to make sure it was the correct one. For a very long hour on the phone I explained and walked through various menu settings on her iPad, and when dad came on the line we walked through how to use the Finder so we could dig into Keychain Access to find the correct password.
Honestly. That took another hour. And my father insisted his Mac had been hacked so he planned to download some anti-virus software, malware cleaner, and one of those USB disks that guarantee to clean malware off Mac or PC. For a price.
I had them restart their devices but to no avail. Neither Macs nor iPad would connect to the internet. After a couple of hours of walking through a variety of steps and menus and growing frustration– just to ensure the password was correct (it was the number pasted on the bottom of the router) my brother drove up to take my parents to lunch. That got me a reprieve and off the phone for awhile.
When they came back home after lunch, my brother did the obvious and asked if they had restarted every device. Mom and dad agreed they had. “What about the router?” You know where this is headed, right? “Why does that need to be restarted?” they asked.
One Wi-Fi router restart later and everything was back online and running as it did before, and they love Apple again.