Every technology product can be placed on a spectrum line which measures this or that. Price is one such line and Apple’s products usually fall into the premium– another word for ‘more expensive’– end of the product spectrum. Another line is total cost of ownership (TOC) which measures ongoing costs, plus initial price, minus the value of the product when sold. The Mac often has a TOC which is less than less expensive Windows PCs.
How does Apple’s iPhone compare to the hundreds or thousands of Android models available in the marketplace?
Very well, thank you.
A mobile device report points out what should be obvious. Android devices fail more often than iOS devices by a huge margin, and Samsung’s models failed more often than any. Despite having more than 1-billion iOS devices in the wild, none of Apple’s major products could compete with the worst of Android device makers, with Samsung taking up nearly half the failure rate.
What’s interesting about that statistic is that Samsung’s Galaxy line occupies a portion of the premium product segment rules by Apple’s iOS devices; iPhone and iPad. Despite spending more money on their Samsung devices, the failure rate was greater than less expensive models from Motorola, Lenovo, Asus, or LG.
Just as interesting is the disparity among the Top 5 Issues by geographic region. Worldwide, the #1 failure was the camera, closely followed by the touchscreen, then battery charging. In Europe, carrier signal was #1, but devices in Asia mirrored the worldwide problems.
Just when you thought the iPhone might be the best bargain out there, along come the lies, damned lies, and statistics. The research captured survey data from an untold number of devices around the world, but the biggest cause for crashes on Android devices was a mobile security and theft protection app, the crash happy Lookout for Android, which accounted for over 80-percent of Android crashes.
What’s the take from all of this?
You can’t judge a book by the cover. And, you definitely get what you pay for because Apple’s devices cause fewer issues that Android competitors, but you also may get what you pay for with Samsung devices which do not seem to have the quality build and components that makes Apple the sought after brand.
Now, let me add some anecdotal evidence to the research. Where I work I have five co-worker friends with various Samsung models S6, S6 Edge, and even S7. Each of the five is on their second device because the first ones died within a month of ownership and usage. Everyone else in the workplace with an iPhone still has the iPhone they bought, whether personally, on a plan, or on Apple’s iPhone Upgrade Program. No exchanges.
Coincidence? Or, a telling and damning statistic? The research cited above does show a 1-in-4 failure rate among iPhones– roughly half of the Android device rate– but there isn’t evidence as to the geographic location of such failures, and nothing on the overall causes.
Quality comes with a price and whether the iPhone and iPad are worth their heftier price tags might be an arguable issue, but math speaks.